# Organization

## FAQ \[for Organizations]

- [Welcome](https://faq.droam.com/readme.md): Welcome to the FAQ page! Here you'll find answers to common questions about our platform. Explore the key features and learn how to optimize your telecom management easily.
- [Mandatory settings](https://faq.droam.com/onboarding-guide/mandatory-settings.md)
- [1. Integrate your Telecoms](https://faq.droam.com/onboarding-guide/mandatory-settings/1.-integrate-your-telecoms.md)
- [2. Create Company](https://faq.droam.com/onboarding-guide/mandatory-settings/2.-create-company.md)
- [3.  Upload your SIM(s)](https://faq.droam.com/onboarding-guide/mandatory-settings/3.-upload-your-sim-s.md)
- [4. Create Plan(s)](https://faq.droam.com/onboarding-guide/mandatory-settings/4.-create-plan-s.md)
- [5. Assign the plan to SIM(s)](https://faq.droam.com/onboarding-guide/mandatory-settings/5.-assign-the-plan-to-sim-s.md): “Create your product” means that you need to assign a plan or a pool and a company for the SIM(s) that were uploaded as new SIM(s).
- [Optional settings](https://faq.droam.com/onboarding-guide/optional-settings.md)
- [1. Account Settings](https://faq.droam.com/onboarding-guide/optional-settings/1.-account-settings.md): For invoices and VAT collection, all this information is required to calculate the correct VAT and ensure everything is reflected in the invoicing file
- [2. User Profile](https://faq.droam.com/onboarding-guide/optional-settings/2.-user-profile.md): For the security of the account
- [3. PSP Integration](https://faq.droam.com/onboarding-guide/optional-settings/3.-psp-integration.md): PSP - (Payment Service Provider) - This integration handles payment processing for the following actions: 1) Refilling your account;  2) Purchasing an eSIM from the eStore;  3) Refilling your wallet.
- [4. Invoice Integration](https://faq.droam.com/onboarding-guide/optional-settings/4.-invoice-integration.md): To create Invoices in your Invoicing Software Platform
- [5. Create Pools](https://faq.droam.com/onboarding-guide/optional-settings/5.-create-pools.md)
- [6. Invite Staff](https://faq.droam.com/onboarding-guide/optional-settings/6.-invite-staff.md)
- [7. Customize Columns](https://faq.droam.com/onboarding-guide/optional-settings/7.-customize-columns.md)
- [8. Notifications](https://faq.droam.com/onboarding-guide/optional-settings/8.-notifications.md)
- [9. Communication](https://faq.droam.com/onboarding-guide/optional-settings/9.-communication.md)
- [Roles on the platform](https://faq.droam.com/menu/quickstart.md)
- [SIMs](https://faq.droam.com/menu/publish-your-docs.md)
- [SIM Types](https://faq.droam.com/menu/publish-your-docs/sim-types.md)
- [SIM Statuses](https://faq.droam.com/menu/publish-your-docs/sim-statuses.md)
- [General Terms](https://faq.droam.com/menu/publish-your-docs/general-terms.md)
- [Key Features](https://faq.droam.com/menu/publish-your-docs/key-features.md)
- [Dynamic Table](https://faq.droam.com/menu/publish-your-docs/key-features/dynamic-table.md)
- [Bulk Operations](https://faq.droam.com/menu/publish-your-docs/key-features/bulk-operations.md)
- [SIM Swap](https://faq.droam.com/menu/publish-your-docs/key-features/sim-swap.md)
- [Q\&A](https://faq.droam.com/menu/publish-your-docs/q-and-a.md)
- [Satellite](https://faq.droam.com/menu/satellite.md)
- [Terminal Statuses](https://faq.droam.com/menu/satellite/terminal-statuses.md)
- [Upload Terminals](https://faq.droam.com/menu/satellite/upload-terminals.md)
- [Key Features](https://faq.droam.com/menu/satellite/key-features.md)
- [Dynamic Table](https://faq.droam.com/menu/satellite/key-features/dynamic-table.md)
- [Bulk Operations](https://faq.droam.com/menu/satellite/key-features/bulk-operations.md)
- [Terminal Swap](https://faq.droam.com/menu/satellite/key-features/terminal-swap.md)
- [Telemetry](https://faq.droam.com/menu/satellite/telemetry.md): The Telemetry page provides an interactive view to monitor and manage terminals, with a list, filters, and a map showing device locations and status.
- [Pools](https://faq.droam.com/menu/pools.md)
- [Plans](https://faq.droam.com/menu/plans.md)
- [Prepaid](https://faq.droam.com/menu/plans/prepaid.md)
- [Subscription](https://faq.droam.com/menu/plans/subscription.md)
- [PAYGO](https://faq.droam.com/menu/plans/paygo.md)
- [Key Features](https://faq.droam.com/menu/plans/key-features.md)
- [Q\&A](https://faq.droam.com/menu/plans/q-and-a.md)
- [Companies](https://faq.droam.com/menu/companies.md)
- [End Users](https://faq.droam.com/menu/end-users.md)
- [Automation - Rules](https://faq.droam.com/menu/automation-rules.md)
- [Billing](https://faq.droam.com/menu/billing.md): The Billing section provides an overview and management tools for financial operations within the platform. It consists of three key subsections: Transactions, Invoices, and Pre-bills.
- [Transactions](https://faq.droam.com/menu/billing/transactions.md): The Transactions page provides a detailed view of all transaction records within the system, allowing  to track, manage, and filter transaction data.
- [Invoices](https://faq.droam.com/menu/billing/invoices.md): The Invoices page provides a centralized interface for viewing, filtering, inspecting, and exporting all invoices generated within the system.
- [Pre-bills](https://faq.droam.com/menu/billing/pre-bills.md): The Pre-bills page allows users to view, filter, and analyze preliminary billing records generated by the system based on tariffs, usage, and other billing events.
- [VAT \[Tax\]](https://faq.droam.com/menu/billing/vat-tax.md)
- [Wallet](https://faq.droam.com/menu/wallet.md)
- [Webhooks](https://faq.droam.com/menu/webhooks.md)
- [Terms used](https://faq.droam.com/menu/webhooks/terms-used.md)
- [Endpoint validation](https://faq.droam.com/menu/webhooks/endpoint-validation.md)
- [Authentication](https://faq.droam.com/menu/webhooks/authentication.md)
- [Webhook Payload Models](https://faq.droam.com/menu/webhooks/webhook-payload-models.md)
- [Account Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/account-model.md)
- [End User Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/end-user-model.md)
- [Account Address Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/account-address-model.md)
- [Wallet Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/wallet-model.md)
- [Plan Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/plan-model.md)
- [Pool Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/pool-model.md)
- [SIM Card Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/sim-card-model.md)
- [Status Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/status-model.md)
- [User Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/user-model.md)
- [Prepaid Refill Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/prepaid-refill-model.md)
- [Date Time Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/date-time-model.md)
- [Rule Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/rule-model.md)
- [Payment Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/payment-model.md)
- [Credit Card Model](https://faq.droam.com/menu/webhooks/webhook-payload-models/credit-card-model.md)
- [Webhook Payload Types](https://faq.droam.com/menu/webhooks/webhook-payload-types.md)
- [Technical Payloads](https://faq.droam.com/menu/webhooks/webhook-payload-types/technical-payloads.md)
- [Event Payloads](https://faq.droam.com/menu/webhooks/webhook-payload-types/event-payloads.md)
- [Company Events](https://faq.droam.com/menu/webhooks/webhook-payload-types/event-payloads/company-events.md)
- [Company Staff Events](https://faq.droam.com/menu/webhooks/webhook-payload-types/event-payloads/company-staff-events.md)
- [End User Events](https://faq.droam.com/menu/webhooks/webhook-payload-types/event-payloads/end-user-events.md)
- [SIM Card Events](https://faq.droam.com/menu/webhooks/webhook-payload-types/event-payloads/sim-card-events.md)
- [Payment Payloads](https://faq.droam.com/menu/webhooks/webhook-payload-types/event-payloads/payment-payloads.md)
- [Rule Payloads](https://faq.droam.com/menu/webhooks/webhook-payload-types/rule-payloads.md)
- [SIM Card Rule Payloads](https://faq.droam.com/menu/webhooks/webhook-payload-types/rule-payloads/sim-card-rule-payloads.md)
- [SIM Pools Payloads](https://faq.droam.com/menu/webhooks/webhook-payload-types/rule-payloads/sim-pools-payloads.md)
- [Wallet Payloads](https://faq.droam.com/menu/webhooks/webhook-payload-types/rule-payloads/wallet-payloads.md)
- [Copy of SIMs](https://faq.droam.com/menu/publish-your-docs-1.md)
- [Copy of Plans](https://faq.droam.com/menu/copy-of-plans.md)
- [Prepaid](https://faq.droam.com/menu/copy-of-plans/prepaid.md)
- [Subscription](https://faq.droam.com/menu/copy-of-plans/subscription.md)
- [PAYGO](https://faq.droam.com/menu/copy-of-plans/paygo.md)
- [Q\&A](https://faq.droam.com/menu/copy-of-plans/q-and-a.md)
- [Copy of Automation - Rules](https://faq.droam.com/menu/copy-of-automation-rules.md)
- [Settings](https://faq.droam.com/menu/settings.md)
- [Account Settings](https://faq.droam.com/menu/settings/account-settings.md)
- [Team and Security](https://faq.droam.com/menu/settings/team-and-security.md)
- [Operators](https://faq.droam.com/menu/settings/operators.md): The Operators section is dedicated to managing telecom operators associated with the platform.
- [Billing Integrations](https://faq.droam.com/menu/settings/billing-integrations.md)
- [VAT](https://faq.droam.com/menu/settings/vat.md)
- [Self-SIM Activation](https://faq.droam.com/menu/settings/self-sim-activation.md)
- [Custom Link(s)](https://faq.droam.com/menu/settings/custom-link-s.md)
- [Upload SIMs](https://faq.droam.com/e-sim-store/upload-sims.md)
- [eSIM Purchase & Activation](https://faq.droam.com/e-sim-store/esim-purchase-and-activation.md)
- [eSIM Store Activation](https://faq.droam.com/e-sim-store/esim-store-activation.md)
- [Q\&A](https://faq.droam.com/e-sim-store/q-and-a.md)