FAQ for Organization
  • Welcome
  • Onboarding Guide
    • Mandatory settings
      • 1. Integrate your Telecoms
      • 2. Create Company
      • 3. Upload your SIM(s)
      • 4. Create Plan(s)
      • 5. Assign the plan to SIM(s)
    • Optional settings
      • 1. Account Settings
      • 2. User Profile
      • 3. PSP Integration
      • 4. Invoice Integration
      • 5. Create Pools
      • 6. Invite Staff
      • 7. Customize Columns
      • 8. Notifications
      • 9. Communication
  • Menu
    • Roles on the platform
    • SIMs
      • SIM Statuses
      • General Terms
      • Key Features
      • Q&A
    • Satellite
      • Terminal Statuses
      • Upload Terminals
    • Pools
    • Plans
      • Prepaid
      • Subscription
      • PAYGO
    • Companies
    • End Users
    • Automation - Rules
    • Transactions
    • Wallet
    • Webhooks
      • Terms used
      • Endpoint validation
      • Authentication
      • Webhook Payload Models
        • Account Model
        • End User Model
        • Account Address Model
        • Wallet Model
        • Plan Model
        • Pool Model
        • SIM Card Model
        • Status Model
        • User Model
        • Prepaid Refill Model
        • Date Time Model
        • Rule Model
        • Payment Model
        • Credit Card Model
      • Webhook Payload Types
        • Technical Payloads
        • Event Payloads
          • Company Events
          • Company Staff Events
          • End User Events
          • SIM Card Events
          • Payment Payloads
        • Rule Payloads
          • SIM Card Rule Payloads
          • SIM Pools Payloads
          • Wallet Payloads
  • e-SIM Store
    • Upload SIMs
    • eSIM Purchase & Activation
    • eSIM Store Activation
    • Q&A
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On this page
  • Prepaid
  • Additional Info
  • How to Create a Prepaid Plan
  • Complete the following steps:
  1. Menu
  2. Plans

Prepaid

Prepaid

  • Purpose: A fixed balance valid for a defined period and monitored in real-time. Once the balance is used, the Terminal can be refilled manually or automatically.

  • Validity Period: The validity period is set by the specific prepaid product (for example, 365 days), based on the validity days of the chosen plan.

  • Payment Terms: One-time payment / Refill

  • Payment Type: Transactions via Stripe or Invoice

  • Overage: No – usage stops when the balance or remaining days reach zero.

  • Activation Fee: No

  • Re-fill: Yes, different balance with different price

  • Auto refill of Terminal/SIM: Yes. Available for Companies

  • Manual Refill of Terminal/SIM: Yes. Available for Organizations

  • Refill/Autorefill with wallet: Yes

(Each refill extends the validity period of the prepaid product within the plan's validity days.)

  • Prorate: No

  • MRC: No

  • Billing start date: The billing cycle starts when the first usage occurs, and days are counted from that point.

Additional Info

  • Usage Terms:

Prepaid SIM cards have specific terms based on the operator’s contract. For example, if a SIM card remains inactive (no refills) for three years, it may be deactivated. These details vary and are specified in the operator's contract.

  • Auto-Refill:

This feature automatically tops up the balance when it falls below a certain threshold (e.g., below 100 MB). The system charges either the company's card or the end user's card to the organization's account, and upon successful payment, the balance is updated instantly.

  • Wallet Balance:

This option allows the client to store a larger sum in advance for auto-refills. For instance, instead of topping up multiple SIM cards frequently with small amounts, the client can deposit $1,000 to cover auto-refills as needed.

  • Product Expiry:

Each Prepaid product comes with a usage term. For example, 1 GB of data may be valid for 365 days. If the balance is not refilled within that period, any remaining balance will expire. However, with every refill, the validity period extends from the refill date, ensuring the product can be used for a longer time as long as the balance is regularly topped up.

How to Create a Prepaid Plan

Complete the following steps:

  1. Go to the “Plans” button on your left side of the navigation menu

  2. On your right, press the “plus” button and choose the plan type you want to create

  1. When a new wizard appears, fill in all essential fields.

  • If you want to make this plan available only to specific company(-ies), please activate the 'Company Designated Plan' toggle.

  1. Fill in all the required information in the Billing section.

IMPORTANT!

The price must be at least 1.0 when creating a plan.

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Last updated 12 days ago