# SIM Swap

A **SIM Swap** is the action of reassigning a phone number (MSISDN) from its current SIM card (ICCID) to a different SIM.

To initiate the SIM swap process, the user must select the setup SIM card and locate the ‘**Swap SIM**’ option in the actions menu.

To make a SIM swap process user needs to select the setup SIM card and find the ‘Swap SIM' action in the actions menu.

{% hint style="warning" %}
Users can only perform this action on operators that offer this feature.
{% endhint %}

### <mark style="background-color:blue;">Two</mark> <mark style="background-color:blue;"></mark><mark style="background-color:blue;">**SIM cards are required for the swap process:**</mark>

* **FROM**: The setup SIM (with MSISDN)
* **TO**: A blank SIM (without MSISDN)

Once the SIM swap process is successfully completed, users can select the appropriate status for the new SIM.<br>

{% hint style="warning" %}
During the confirmation phase, both SIMs will remain in *PENDING* status until the transfer is finalized.
{% endhint %}

Users can check the SIM cards that are in the swap process. After one hour of starting the process, users may retry the swap up to **5 times**, with a minimum interval of **20 minutes** between each attempt.

### <mark style="background-color:blue;">When</mark> <mark style="background-color:blue;"></mark><mark style="background-color:blue;">**the process is complete:**</mark>

**✅ Successful Swap:**

* The original **(FROM)** SIM card is moved to *ARCHIVE*.
* The NEW **(TO)** SIM card is set to the status selected by the user.

**❌ Failed Swap:**

* Both SIMs return to their previous states, based on the operator’s system.


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