SIM Swap

A SIM Swap is the action of reassigning a phone number (MSISDN) from its current SIM card (ICCID) to a different SIM.

To initiate the SIM swap process, the user must select the setup SIM card and locate the ‘Swap SIM’ option in the actions menu.

To make a SIM swap process user needs to select the setup SIM card and find the ‘Swap SIM' action in the actions menu.

Users can only perform this action on operators that offer this feature.

Two SIM cards are required for the swap process:

• FROM: The setup SIM (with MSISDN)

• TO: A blank SIM (without MSISDN)

Once the SIM swap process is successfully completed, users can select the appropriate status for the new SIM.

During the confirmation phase, both SIMs will remain in PENDING status until the transfer is finalized.

Users can check the SIM cards that are in the swap process. After one hour of starting the process, users may retry the swap up to 5 times, with a minimum interval of 20 minutes between each attempt.

When the process is complete:

✅ Successful Swap:

• The original (FROM) SIM card is moved to ARCHIVE.

• The NEW (TO) SIM card is set to the status selected by the user.

❌ Failed Swap:

• Both SIMs return to their previous states, based on the operator’s system.