FAQ for Organization
  • Welcome
  • Onboarding Guide
    • Mandatory settings
      • 1. Integrate your Telecoms
      • 2. Create Company
      • 3. Upload your SIM(s)
      • 4. Create Plan(s)
      • 5. Assign the plan to SIM(s)
    • Optional settings
      • 1. Account Settings
      • 2. User Profile
      • 3. PSP Integration
      • 4. Invoice Integration
      • 5. Create Pools
      • 6. Invite Staff
      • 7. Customize Columns
      • 8. Notifications
      • 9. Communication
  • Menu
    • Roles on the platform
    • SIMs
      • SIM Statuses
      • General Terms
      • Key Features
      • Q&A
    • Satellite
      • Terminal Statuses
      • Upload Terminals
    • Pools
    • Plans
      • Prepaid
      • Subscription
      • PAYGO
    • Companies
    • End Users
    • Automation - Rules
    • Transactions
    • Wallet
    • Webhooks
      • Terms used
      • Endpoint validation
      • Authentication
      • Webhook Payload Models
        • Account Model
        • End User Model
        • Account Address Model
        • Wallet Model
        • Plan Model
        • Pool Model
        • SIM Card Model
        • Status Model
        • User Model
        • Prepaid Refill Model
        • Date Time Model
        • Rule Model
        • Payment Model
        • Credit Card Model
      • Webhook Payload Types
        • Technical Payloads
        • Event Payloads
          • Company Events
          • Company Staff Events
          • End User Events
          • SIM Card Events
          • Payment Payloads
        • Rule Payloads
          • SIM Card Rule Payloads
          • SIM Pools Payloads
          • Wallet Payloads
  • e-SIM Store
    • Upload SIMs
    • eSIM Purchase & Activation
    • eSIM Store Activation
    • Q&A
Powered by GitBook
On this page
  • 1. Prepaid Services Notifications
  • 2. Subscription and PAYGO Services
  1. Onboarding Guide
  2. Optional settings

8. Notifications

Our platform provides a few types of notifications, allowing you to stay informed about key updates and service changes. Here's how they work for different service types and how you can customize them to fit your needs.

Type
Levels
Description

Notifications

Organizations

Companies End Users

Automatic alerts are sent to end users or companies. They can be categorized as mandatory and optional

Webhook Notifications

Organizations

Companies End Users

Automatically send real-time updates to your system through webhooks. This allows seamless integration with your internal processes.

1. Prepaid Services Notifications

For Prepaid services, end users will receive reminders when their balance is about to expire:

  • 10 days remaining: "You have 10 days left, and your balance will expire."

  • 5 days remaining: "You have 5 days left, and your balance will expire."

These notifications help end users avoid service interruptions by giving them enough time to top up their accounts.

2. Subscription and PAYGO Services

For subscription and PAYGO (pay-as-you-go) services, you can choose where notifications are sent:

  • Set a default email where notifications will always be delivered.

  • Send notifications to specific emails within the company.

  • Use the end user’s email if needed.

This ensures that both internal teams and customers are informed at the right time.

Previous7. Customize ColumnsNext9. Communication

Last updated 4 months ago