FAQ for Organization
  • Welcome
  • Onboarding Guide
    • Mandatory settings
      • 1. Integrate your Telecoms
      • 2. Create Company
      • 3. Upload your SIM(s)
      • 4. Create Plan(s)
      • 5. Assign the plan to SIM(s)
    • Optional settings
      • 1. Account Settings
      • 2. User Profile
      • 3. PSP Integration
      • 4. Invoice Integration
      • 5. Create Pools
      • 6. Invite Staff
      • 7. Customize Columns
      • 8. Notifications
      • 9. Communication
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  • e-SIM Store
    • Upload SIMs
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    • eSIM Store Activation
    • Q&A
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On this page
  • 1. Contact Us
  • 2. Report an Issue
  • 3. Order New SIM
  1. Onboarding Guide
  2. Optional settings

9. Communication

Previous8. NotificationsNextRoles on the platform

Last updated 22 days ago

On this page, you, as an organization, can set up direct links to make it easier for your customers to connect with you.

Here’s what you can do:

1. Contact Us

  • Add a link to your external contact page.

  • Once you set it up, your customers will see a new menu item that takes them directly to this link.

  • You can easily replace or remove the link whenever needed.

2. Report an Issue

  • Provide a link where your customers can report any issues.

  • This could be a Google Form, a page on your website that sends requests to your email, or any other platform you prefer.

  • After you set it up, your customers will see a new menu item directing them to this link.

  • You’re free to change or delete the link at any time.

3. Order New SIM

  • Add a link where customers can request a new SIM card.

  • Once added, your customers will see a menu item that points them to this link.

  • You can update or remove this link whenever you want.