> For the complete documentation index, see [llms.txt](https://faq.droam.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.droam.com/onboarding-guide/optional-settings/9.-communication.md).

# 9. Communication

On this page, you, as an organization, can set up direct links to make it easier for your customers to connect with you. 

<div data-full-width="true"><figure><img src="/files/jJxrxnxpKzOwIsqOf8dw" alt="" width="563"><figcaption></figcaption></figure></div>

Here’s what you can do:

### <mark style="background-color:blue;">1.</mark> <mark style="background-color:blue;"></mark><mark style="background-color:blue;">**Contact Us**</mark>

* Add a link to your external contact page.
* Once you set it up, your customers will see a new menu item that takes them directly to this link.
* You can easily replace or remove the link whenever needed.

### <mark style="background-color:blue;">2.</mark> <mark style="background-color:blue;"></mark><mark style="background-color:blue;">**Report an Issue**</mark>

* Provide a link where your customers can report any issues.
* This could be a Google Form, a page on your website that sends requests to your email, or any other platform you prefer.
* After you set it up, your customers will see a new menu item directing them to this link.
* You’re free to change or delete the link at any time.

### <mark style="background-color:blue;">3.</mark> <mark style="background-color:blue;"></mark><mark style="background-color:blue;">**Order New SIM**</mark>

* Add a link where customers can request a new SIM card.
* Once added, your customers will see a menu item that points them to this link.
* You can update or remove this link whenever you want.

***

### <mark style="background-color:blue;">4. Google Tag Manager (GTM)</mark>

**Step 1: Sign up for Google Tag Manager**

* Go to [https://tagmanager.google.com](https://tagmanager.google.com/).
* Sign in with your Google account or create a new account.

**Step 2: Create a Container**

**Step 3: Add a Script to the Container**

* In the container dashboard, click **Add a new tag**.
* Choose the tag type you want to use (e.g., Reamaze).
* Save the tag

**Step 4: Get the Container ID**

* On the container dashboard, copy the **GTM-XXXXXX**   ID.

**Step 5: Add the Container ID to the Platform**

* Go to your account settings on the platform.
* Navigate to **Communication** → **GTM** tab.
* Paste the GTM container ID.
* Save the settings.

<div data-full-width="true"><figure><img src="/files/jaBnIO3bIjoSNfx0sjMy" alt="" width="563"><figcaption></figcaption></figure></div>