FAQ for Organization
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On this page
  • 1. Organization
  • 2. Company
  • 3. End User
  1. Menu

Roles on the platform

1. Organization

An Organization is the level at which contracts with operators are signed and SIM cards are issued. At this level, you can include one or multiple Companies, and it is responsible for managing all the Companies within its structure.

On this level, an Organization can:

  • Add SIM cards

  • Holds contracts with operators

  • Adds its payment systems (Stripe, PayPal)

  • Integrate SIM cards with operators or simply store information about them

  • Create appropriate plans, although SIM cards do not necessarily have to be integrated with operators

An Organization can also add SIM cards without integrations. This means Organizations can use our platform as a place to store all their SIM cards.

Example:

if an Organization has 1,000 SIM cards, but the operator does not have integration with our platform or the integration has not been implemented yet, the Organization can still:

  • View all their SIM cards

  • Assign them to their clients

  • Track which clients are using these SIM cards and which Company they belong to


2. Company

  • Belongs to an Organization

  • Created for business clients or virtual Companies

  • Can be used to sell SIM cards to end consumers

  • End Users are associated with the Company

  • Can switch to the level: End User

A Company always belongs to an Organization. We cannot create a Company without an Organization. This means that a Company is a business client that belongs to an Organization.

Each Company can have its own settings, plans, and users. Even if the Organization does not have business clients (companies) and wants to sell SIM cards directly to end consumers, it still needs to create a virtual Company that will not be visible to customers but will represent, for example, a point of sale.

Example:

  • An Organization has a prepaid product and wants to sell it through Amazon. To do this, the Organization needs to create a Company and name it, for instance, “Amazon Band.” Thus:

    • The SIM cards sold on Amazon will be linked to this Company.

    • End consumers who purchase these SIM cards will register on our platform and automatically be associated with the created Company “Amazon Band.”


3. End User

  • Has login credentials (username, password, can set up 2FA)

  • Is associated with a Company, which in turn is associated with an Organization

  • End Users cannot configure or use rules. SIM card management rules can only be configured at the Organization or Company level

End Users are linked to a Company, and the Company is linked to an Organization.

This structure is immutable. We cannot link an end user directly to an Organization. The End User is only linked to a Company, which in turn is linked to an Organization.

Important

The platform has a clear hierarchy: there is an admin, which branches into Organizations, each Organization can see its Companies, and each Company can have End Users. This structure does not change!

Example:

An End User cannot be linked directly to an Organization. The end user is linked to a Company, and the Company is linked to an Organization.

  • Organizations can see their companies

  • Companies can have end users

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Last updated 28 days ago

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