FAQ for Organization
  • Welcome
  • Onboarding Guide
    • Mandatory settings
      • 1. Integrate your Telecoms
      • 2. Create Company
      • 3. Upload your SIM(s)
      • 4. Create Plan(s)
      • 5. Assign the plan to SIM(s)
    • Optional settings
      • 1. Account Settings
      • 2. User Profile
      • 3. PSP Integration
      • 4. Invoice Integration
      • 5. Create Pools
      • 6. Invite Staff
      • 7. Customize Columns
      • 8. Notifications
      • 9. Communication
  • Menu
    • Roles on the platform
    • SIMs
      • SIM Statuses
      • General Terms
      • Key Features
      • Q&A
    • Satellite
      • Terminal Statuses
      • Upload Terminals
    • Pools
    • Plans
      • Prepaid
      • Subscription
      • PAYGO
    • Companies
    • End Users
    • Automation - Rules
    • Transactions
    • Wallet
    • Webhooks
      • Terms used
      • Endpoint validation
      • Authentication
      • Webhook Payload Models
        • Account Model
        • End User Model
        • Account Address Model
        • Wallet Model
        • Plan Model
        • Pool Model
        • SIM Card Model
        • Status Model
        • User Model
        • Prepaid Refill Model
        • Date Time Model
        • Rule Model
        • Payment Model
        • Credit Card Model
      • Webhook Payload Types
        • Technical Payloads
        • Event Payloads
          • Company Events
          • Company Staff Events
          • End User Events
          • SIM Card Events
          • Payment Payloads
        • Rule Payloads
          • SIM Card Rule Payloads
          • SIM Pools Payloads
          • Wallet Payloads
  • e-SIM Store
    • Upload SIMs
    • eSIM Purchase & Activation
    • eSIM Store Activation
    • Q&A
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Q&A

Why can't I see any usage?

There could be a couple of reasons for this.

  1. The product has not been created (attach the SIM to a plan and a company)

  2. Your SIM hasn't generated any usage so far.

What does the Activation Ready status mean?

This status means that the SIM is active with the operator, but there has been no usage yet. Once the SIM card is used, the status will change to "Active."

How do I refill?

You have two options for refilling your balance:

  1. Manual Refill You can refill your balance manually through your account page on the Platform. Simply log in to your account and follow the prompts to add funds.

  2. Auto-Refill Alternatively, you can set up an auto-refill option. This allows for automatic balance top-ups when your data falls below a specified threshold. To use this feature, you will need to provide a credit card on your account page.

Regardless of the method you choose, your data will be added immediately in real-time upon successful completion of the refill.

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Last updated 12 days ago