> For the complete documentation index, see [llms.txt](https://faq.droam.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://faq.droam.com/menu/publish-your-docs/q-and-a.md).

# Q\&A

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<summary>Why can't I see any usage?</summary>

There could be a couple of reasons for this.

1. The product has not been created (attach the SIM to a plan and a company)
2. Your SIM hasn't generated any usage so far.

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<summary>What does the Activation Ready status mean?</summary>

This status means that the SIM is active with the operator, but there has been no usage yet. Once the SIM card is used, the status will change to "Active."

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<summary>How do I refill?</summary>

You have two options for refilling your balance:

1. **Manual Refill**\
   You can refill your balance manually through your account page on the Platform. Simply log in to your account and follow the prompts to add funds.
2. **Auto-Refill**\
   Alternatively, you can set up an auto-refill option. This allows for automatic balance top-ups when your data falls below a specified threshold. To use this feature, you will need to provide a credit card on your account page.

Regardless of the method you choose, your data will be added immediately in real-time upon successful completion of the refill.

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