# Q\&A

<details>

<summary>Why can't I see any usage?</summary>

There could be a couple of reasons for this.

1. The product has not been created (attach the SIM to a plan and a company)
2. Your SIM hasn't generated any usage so far.

</details>

<details>

<summary>What does the Activation Ready status mean?</summary>

This status means that the SIM is active with the operator, but there has been no usage yet. Once the SIM card is used, the status will change to "Active."

</details>

<details>

<summary>How do I refill?</summary>

You have two options for refilling your balance:

1. **Manual Refill**\
   You can refill your balance manually through your account page on the Platform. Simply log in to your account and follow the prompts to add funds.
2. **Auto-Refill**\
   Alternatively, you can set up an auto-refill option. This allows for automatic balance top-ups when your data falls below a specified threshold. To use this feature, you will need to provide a credit card on your account page.

Regardless of the method you choose, your data will be added immediately in real-time upon successful completion of the refill.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://faq.droam.com/menu/publish-your-docs/q-and-a.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.