SIMs

The SIMs page provides convenient access to essential information about each SIM card, including their statuses, SIM types, operators, associated companies, and end users.

This enables to easily track data usage, and remaining days on active plans, and view detailed information for each card, such as ICCID, operator, plan, company, and other relevant details.

Dictionary

SIM Types:

1. Prepaid

• A SIM card with a certain balance. When the balance runs out, you can refill it yourself or through auto-refills, and the SIM card will continue to work.

• The client pays for the balance top-up, and the amount is added to the SIM card, making it usable.

• SIM cards have usage terms defined by operator contracts. For example, if there are no refills for three years, the SIM card may be deactivated. This is just an example, as details are always specified in contracts with operators.

2. Subscription

A subscription is a product type where the SIM card is used for a month, and at the end of the month, an invoice is issued for all expenses according to the plan (usage). Payment for the usage is deducted at the end of the month.

Types of Subscription:

• Static Pool

• Dynamic Pool

• Unlimited

• Monthly Bundle

• Pay per Megabyte

3. PAYGO

Pay GO (pay-as-you-go in real time) is a product that charges for data per megabyte.

PAYGO is a flexible data billing product that charges users per megabyte of data used, offering advanced features and seamless integration. Unlike standard pay-per-megabyte models, PAYGO allows operators to set prices not only based on total data consumption but also for specific countries.

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SIM Statuses:

1. Not available – No integration.

2. Pending – Being checked by the integrator because it was just added to the platform, or operations are being performed on it (e.g., SIM swap).

3. Blank – SIM without a line.

4. Activation ready – Has a line and a plan (linked to a company if not for store use).

5. Active – Operating in normal mode.

6. Suspended – Manually or systemically suspended (e.g., expired).

7. Invalid – Something went wrong with the integration

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General terms in the SIMs section:

• ICCID - The unique identifier for each SIM card. For eSIMs, the number is displayed along with a QR code, making it easy to distinguish between physical SIMs and eSIMs.

• In session:

  • Yes - the SIM is currently online and in use.

  • No - the SIM is currently offline and not in use.

  • N/A - the status of the SIM is undetermined because the integration does not support it.

• Operator - The mobile network provider associated with the SIM, such as Telefonica, Vodafone UK, HOT Mobile, Odido, Orange France, Partner, Plus, WWS.

• Plan - Shows the name of the current plan, which is automatically generated but can be customized if needed

• Company - Company name to which the SIM card is assigned.

• End User - The email address of the end user linked to the SIM.

• Data left (MB) - Remaining data allowance for the SIM.

• Days left - The remaining days before the plan or SIM expires.

• This month (MB) - Data usage for the current month.

• Note - A field for any additional notes or comments.

• Rules - Customizable rules applied to the SIM

• Labels - Customizable labels for organizing SIMs.

• SIM type - Indicates whether the SIM is Prepaid, Subscription, or PAYGO.

Key features

Key features of the page include:

1. Dynamic Table:

You can adjust the order of displayed data, add new columns from the existing list, or hide columns that are not needed. This flexibility allows you to customize the interface to fit your specific needs.

1. By clicking the "+" button, you can perform 5 actions:

1. Upload new SIM card(s) into the system

2. Create New Prepaid SIM card(s)

3. Create New Subscription SIM card(s)

4. Create New PAYGO SIM card(s)

5. Prepare an eSIM(s) for the store

1. Bulk Operations - You can perform bulk actions such as:

   • Activate: Quickly activate multiple SIM cards at once.

   • Suspend: Suspend a group of SIM cards, temporarily halting their services.

   • Replace Plan: Update the data plan for several SIMs in one go.

   • Send SMS: Send a message to the end users associated with the selected SIM cards.

   • Change Note: Modify or update notes for multiple SIM cards to include new information or instructions.

   • Refresh Usage: Refresh the usage data for all selected SIMs to ensure up-to-date statistics.

   • Rules: Apply or modify automation rules for the selected SIMs, such as data limits or notifications.

   • Assign Company: Assign multiple SIM cards to a company for better organization.

   • Unassign Company: Remove the company association from selected SIM cards.

   • Labels: Add or modify labels to categorize and organize multiple SIM cards at once.

   • Cancel SIM: Cancel the selected SIM cards and remove them from the system.

   • Upload Details: Upload specific details or configurations in bulk for selected SIM cards.

   • Export: Export the information of selected SIM cards to a file for further analysis or reporting.

2. Detailed SIM Card Information: Here you can click on any SIM card number (ICCID) to access more detailed information, organized into three main tabs:

   • Details: Manage the SIM card status, view data left, add labels for bulk management, assign the SIM to an end user, set up specific rules, send SMS messages, and more.

   • Usage: Check daily data usage and see information about the countries where the SIM is being used.

   • Log: Displays a history of changes with date, modified fields, old and new values, and the user who made the changes. This is useful for auditing and tracking adjustments.

It helps track the status and usage of SIM cards, ensuring full control over mobile connections. This is crucial for maintaining seamless operations, avoiding overages on mobile expenses, and responding promptly to any issues or changes.

Q&A

Why can't I see any usage?

There could be a couple of reasons for this.

1. The product has not been created (attach the SIM to a plan and a company)

1. Your SIM hasn't generated any usage so far.

What does the Activation Ready status mean?

This status means that the SIM is active with the operator, but there has been no usage yet. Once the SIM card is used, the status will change to "Active."

Why can't I add SIM Card to the eSIM store?

You are unable to add a SIM card to the eSIM store due to the following reasons:

• The necessary integration for the SIM is missing.

• The SIM card is not an eSIM. Only eSIMs can be added to the eSIM store, so please ensure you are adding an eSIM and not a regular SIM card.

How do I refill?

You have two options for refilling your balance:

1. Manual Refill You can refill your balance manually through your account page on the Platform. Simply log in to your account and follow the prompts to add funds.

2. Auto-Refill Alternatively, you can set up an auto-refill option. This allows for automatic balance top-ups when your data falls below a specified threshold. To use this feature, you will need to provide a credit card on your account page.

Regardless of the method you choose, your data will be added immediately in real-time upon successful completion of the refill.