FAQ for Organization
  • Welcome
  • Menu
    • Roles on the platform
    • SIMs
    • Pools
    • Plans
    • Companies
    • End Users
    • Automation
    • Transactions
    • Webhooks
      • Terms used
      • Endpoint validation
      • Authentication
      • Webhook Payload Models
        • Account Model
        • End User Model
        • Account Address Model
        • Wallet Model
        • Plan Model
        • Pool Model
        • SIM Card Model
        • Status Model
        • User Model
        • Prepaid Refill Model
        • Date Time Model
        • Rule Model
        • Payment Model
        • Credit Card Model
      • Webhook Payload Types
        • Technical Payloads
        • Event Payloads
          • Company Events
          • Company Staff Events
          • End User Events
          • SIM Card Events
          • Payment Payloads
        • Rule Payloads
          • SIM Card Rule Payloads
          • SIM Pools Payloads
          • Wallet Payloads
    • Settings
      • Account Settings
      • Company Staff
      • Operators
      • Rules
      • Notifications
      • Billing Integrations
      • VAT
      • Communication
      • Self-SIM Activation
      • Custom Link(s)
    • Wallet
  • Onboarding Guide
    • Mandatory settings
      • 1. Integrate your Telecoms
      • 2. Create Company
      • 3. Upload your SIMs
      • 4. Create Plans
      • 5. Assign plans to the SIM cards
    • Optional settings
      • 1. Account Settings
      • 2. User Profile
      • 3. PSP Integration
      • 4. Invoicing Software Integration
      • 5. Create Pools
      • 6. Invite Staff
      • 7. Customize Columns
  • e-SIM Store
    • Activating the eSIM Store
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On this page
  • 1. Contact Us
  • 2. Report an Issue
  • 3. Order New SIM
  1. Menu
  2. Settings

Communication

On this page, you, as an organization, can set up direct links to make it easier for your customers to connect with you. Here’s what you can do:

1. Contact Us

  • Add a link to your external contact page.

  • Once you set it up, your customers will see a new menu item that takes them directly to this link.

  • You can easily replace or remove the link whenever needed.

2. Report an Issue

  • Provide a link where your customers can report any issues.

  • This could be a Google Form, a page on your website that sends requests to your email, or any other platform you prefer.

  • After you set it up, your customers will see a new menu item directing them to this link.

  • You’re free to change or delete the link at any time.

3. Order New SIM

  • Add a link where customers can request a new SIM card.

  • Once added, your customers will see a menu item that points them to this link.

  • You can update or remove this link whenever you want.

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Last updated 2 months ago