FAQ for Organization
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    • Mandatory settings
      • 1. Integrate your Telecoms
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  • e-SIM Store
    • Activating the eSIM Store
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Self-SIM Activation

Below you can find a step-by-step guide on how to request the activation of the SIM(s) via the platform. For any questions about the process or if you have any suggestions, please contact your account manager or mail us at support@droam.com

Single SIM activation

  1. Go to the SIMs menu and enter the ICCID in the search field;

  2. Click on the SIM and find the “Activate” button;

  3. Fill in the fields by setting up the activation date, SIM type, and Plan (optionally, set the End-user and Note)*;

  4. You will receive an automatic email confirmation once the SIM is activated

Bulk SIM activation

  1. Enter the ICCIDs in the search field separated by a comma. Example:

  2. Select all SIMs from the search results;

  3. Find the “Plus” button and click on “Activate”

  4. Set the Activation Date, SIM type and in the Plan field, choose the plan that is associated with the SIMs operator;

  5. All selected SIMs will appear in the “SIMs to activate” field automatically

  6. Confirm the action by clicking on “New Activation”

  7. You will receive an automatic email confirmation once the SIM is activated

Note:

  • You can only perform bulk activation for the SIMs from the same operator and with the same plan.

  • The described method can only be used for the SIMs in “Available” status on the platform, meaning without a plan.

  • All the plans in the list are associated with your account only. Choose the SIM type depending on the plan type: Prepaid, Subscription, or Paygo.

We are confident these enhancements will elevate your experience with our products and services. Our commitment to innovation and customer satisfaction remains unwavering, and we are excited to have you on this journey with us.

Thank you for choosing DROAM as your trusted partner.

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Last updated 1 month ago